For Businesses Ready To Stop Fighting Their Mail Provider

You're Allowed To Just... Leave.

If getting a straight answer from your current provider feels like a part-time job, you do not have to renew without understanding the alternatives. ADDCO reviews the contract, invoice, equipment, support history, and current mail volume, then explains whether switching is likely to solve the problem or merely replace one agreement with another.

What Public Complaints Repeatedly Point To

You Probably Aren't Dealing With A Broken Machine. You're Dealing With A Broken Process.

A machine can function while the agreement, billing, funding, return process, or support path creates most of the frustration. Public BBB complaint pages for Pitney Bowes and FP Mailing Solutions include customer allegations involving contract endings, equipment returns, billing corrections, support handoffs, and disputed commitments. Those complaints are not findings of wrongdoing and do not represent every customer, but they identify questions that should be resolved in writing before a buyer signs.

READ IT Lease term, renewal notice and equipment return requirements

WRITE IT Buyout credits, discounts, installation and billing dates

KEEP IT Return tracking, support cases, final statements and approvals

Lease End Dates, Renewal Windows And Return Rules

Customers frequently report confusion over when an agreement ends, how cancellation notice must be delivered, what happens after the base term, and when returned equipment stops billing. Those details should be reviewed before a renewal or replacement is signed.

Too Many Handoffs, Not Enough Ownership

Public complaints often describe repeated transfers, unresolved support cases, or having to explain the same issue to several departments. A national support system can work well, but the customer still needs a clear escalation path when it does not.

Billing And Funding Credits That Are Hard To Reconcile

Reported disputes include lease invoices continuing after a requested cancellation or return, unexplained balances, delayed credits, and difficulty matching postage funding activity to equipment billing. Keep the lease, service, supplies, postage, and finance charges separated during review.

Buyout Promises Never Written Into The Deal

A competitive buyout, deferred invoice, free period, or credit only protects the customer when the amount, timing, conditions, and responsible party are written into the final documents.

One Rule Applies To Every Postage Meter Provider

The USPS-Approved Meter Must Be Rented Or Leased.

USPS rules require postage evidencing systems or their secure meter components to be rented or leased through an authorized provider. Other equipment components may be purchased, leased, or rented depending on the provider and configuration.

The important question is not whether a recurring meter charge exists. It is whether the agreement clearly separates equipment, meter rental, service, software, supplies, rate protection, and finance costs so the customer understands the total commitment.

Complaint themes are summarized from publicly available BBB complaint pages for Pitney Bowes and FP Mailing Solutions. Complaints are customer allegations, not legal findings, and do not represent every customer experience. ADDCO uses them as a checklist of issues buyers should document. View sources.

Presort Is A Tool, Not An Automatic Answer

Use A Presort Service Where Volume And Timing Fit.

Presort services can be a strong choice for qualifying recurring mailings. The comparison should include postage savings, pickup and processing fees, cutoff times, minimums, piece preparation, tracking, and the value of keeping daily work under your own control.

Pickup, Cutoff And Induction Timing

Ask when the mail is picked up, processed, and entered into the USPS network, and what happens when the daily volume or preparation does not meet the expected plan.

Savings Must Be Compared After Every Service Fee

Compare the postage discount against pickup, processing, sealing, sorting, minimum-volume, and exception charges. Packages, Certified Mail, and nonqualifying pieces may follow a different price structure.

Control Ends Once Mail Leaves The Building

A service provider controls the piece after pickup. Confirm how late changes, pulls, damaged pieces, undeliverable mail, documentation, and tracking questions are handled.

The Best Answer May Be A Hybrid Workflow

Keep Daily Mail In-House And Outsource The Runs That Truly Benefit.

For some organizations, in-house processing provides better control over daily letters, checks, Certified Mail, and packages. A presort provider may still be the right choice for a large, uniform mailing that earns enough postage savings to justify the service.

ADDCO can compare the two workflows piece by piece instead of forcing an all-or-nothing decision.

Why Quadient Through A Local Dealer Is Different

A Proven Product Line With Local Accountability.

Quadient offers an IMI-compliant iX-Series from small-office meters through production systems, along with connected mailing and shipping software. No manufacturer is complaint-free. ADDCO adds value by helping select, configure, install, train, support, and escalate the system locally.

Installation And Training Are Usually Included

For most ADDCO mailing-machine placements, installation and hands-on startup training are included. The quote will state exactly what is included for the selected equipment and location.

Start With A Montana-Based Contact

ADDCO is the first call for equipment, supplies, training, service coordination, and account questions. When Quadient involvement is required, we help move the issue through the correct channel.

Local Knowledge Matters After Delivery

ADDCO serves Montana, Wyoming, North Dakota, and South Dakota with people who understand the travel distances, staffing realities, and service expectations of this region.

The Quote Should Carry The Promises

Equipment, term, payment, installation, training, software, service, supplies, buyout assistance, and invoice timing should be documented before the customer signs.

Do Not Let A Promotion Hide The Total Commitment

A Buyout Offer Is Only As Good As Its Terms.

Ask who issues the credit, when it is issued, what proof is required, whether it offsets payments or the payoff, and when the new billing begins. ADDCO will document the applicable Quadient competitive offer after reviewing the current agreement.

Service Starts With The Correct Configuration

ADDCO supports the equipment according to the quoted service agreement and can schedule inspection or cleaning when appropriate. Local knowledge also helps us identify training, supplies, material, or setup issues before assuming the machine has failed.

The Relationship Outlasts The Installation

The goal is a system your team can use confidently and a local contact who remains useful throughout the agreement, not only during the sale.

Re-Measure The Work Before You Renew The Machine

Which Machine Do You Have Right Now?

Mail volume, package volume, staffing, and reporting needs change. Before renewing or replacing a system, measure the current work instead of assuming the configuration selected years ago still fits. Choose the closest model family below, and ADDCO will use it as a starting point for a current-volume review.

Currently Running Pitney Bowes

Currently Running FP (Francotyp-Postalia)

Not Sure, Or A Different Brand

This is a general guide based on typical volume ranges for each tier, not a formal quote. Model availability and specifications sourced from Pitney Bowes' and FP's own product pages as of publication. A postal survey confirms the right fit for your actual mail. View sources.

Let Us Review The Current Documents Before We Quote The Switch

Bring The Lease, Latest Invoice And Any Buyout Or Renewal Notice.

We first discuss the workflow and the problem. Then the documents allow us to identify the actual term, payment, services, postage funding, renewal language, and possible transition cost.

Step 1

We Talk First

Explain the mail volume, package volume, users, service history, and what is not working. No document is needed for the first conversation.

Step 2

You Upload Your Invoice

Provide the current agreement, latest invoice, and any payoff, renewal, return, or promotional paperwork. Redact bank or sensitive employee information before uploading.

Step 3

We Give You A Real Answer

Qualifying Quadient competitive programs may include credit tied to prior payments and delayed initial billing. ADDCO will confirm the available amount, timing, conditions, and documentation in writing for the specific account.

Competitive buyout credits, delayed billing, and other promotions are subject to Quadient program rules, account eligibility, documentation, and approval. ADDCO will state the applicable terms in writing before the customer signs.

Picture Not Dreading That Call Anymore.

Tell ADDCO the current provider, equipment, contract status, and what's actually been frustrating you. We'll explain the practical options in plain language, including when waiting may be smarter than switching immediately. No pressure, no scare tactics, just a straight answer from someone who'll actually pick up the phone next time.

See What Switching Looks Like